All clients will be deemed to have read, understood, and accept all booking conditions upon registering for or taking part in a Ruta Bule Bule product.
“Client” pertains to all persons named on the booking form, or intending to travel with Ruta Bule Bule. A “product ” is any service sold and offered by Ruta Bule Bule.
If the client is booking on behalf of a group, it is the responsibility of the client who books and accepts the terms and conditions to make sure all other persons in the group have read the Terms & Conditions and have agreed to its contents.
Ruta Bule Bule considers a bound contract to have been formed upon the agreed deposits exchanged between the client and Ruta Bule Bule. This comes into existence when Ruta Bule Bule has received a deposit and issues a confirmation. Ruta Bule Bule reserves the right to refuse or decline any booking without further explanation. Clients can cancel at any time, and the cancellation will come into effect as soon as Ruta Bule Bule receives a written request from the client. In the case of cancellation, the booking deposit is 70% refundable if cancelled 8 days prior to the date of expected arrival, 50% refundable if cancelled 4-8 days prior to the date of expected arrival, and non-refundable if cancelled within 4 days prior to the date of expected arrival. There will be no refunds given for reasons pertaining to weather conditions, global, national, or provincial political situation that does not directly pose a security threat to the safe operations of the tour.
We strongly advise bookings should not be made without adequate personal insurance, as our activities often incorporate, by nature, an element of risk. It is the responsibility of the client to have adequate travel and accident insurance to cover a minimum, but not limited to, the following: all medical expenses, including treatment, transport, and evacuation; repatriation expenses; loss or delay of luggage; and cancellation or curtailment of a product. The clients insurance should not exclude ANY planned adventure activities from the time of booking and for the full duration of the product. Therefore, clients are fully responsible for arranging their own travel insurance. Ruta Bule Bule does not accept liability on the clients’ behalf in circumstances where Ruta Bule Bule has provided a product of a reasonable standard. A client and his personal belongings are the client’s sole responsibility. It is also the sole responsibility of the person booking to inform and make sure all members of their party have read, understood, and agree to these terms.
Ruta Bule Bule products contain an element of risk that other holidays may not contain. By accepting a Ruta Bule Bule product under these provided booking conditions, clients are aware of the inherent risks and potential dangers of their chosen activity. Ruta Bule Bule is not liable for any incidents that may arise at border crossings that are outside the control of Ruta Bule Bule. Clients should be aware of regulations and laws in the country they travel to. Ruta Bule Bule accepts no liability for personal injury, death, or damages by the client if the reason for the claimed damages were either the client’s fault or a result of circumstances beyond the control of Ruta Bule Bule. Under no circumstances can Ruta Bule Bule be held responsible for unsatisfactory conditions, including weather, adverse climate conditions, or other natural conditions out of Ruta Bule Bule´s control. Ruta Bule Bule also accepts no liability for additional costs to the client that may occur through delay, accident or disruption of the product beyond the control of Ruta Bule Bule.
The client agrees to pay for any damages caused by the client to the facilities or equipment of Ruta Bule Bule, their employees, and any third parties that provide services for Ruta Bule Bule. The client is obligated to pay the expenses, by whatever means possible, before departure of the site.
LOST AND STOLEN PROPERTY
Ruta Bule Bule will not be held responsible for any theft or loss of personal possessions from our premises or vehicles. Whilst Ruta Bule Bule will strive to ensure the security of guests’ personal possessions, Ruta Bule Bule cannot guarantee it. Again, it is the responsibility of the client to be in possession of, and be responsible for money, valid passports, visa permits, preventative medicines, and any other necessary travel documents. Your personal travel insurance should cover this.
Ruta Bule Bule provides free transportation services to certain destinations for your convenience. The use of these vehicles is taken entirely at your own risk, and Ruta Bule Bule take no responsibility for death or personal injury caused through the use of this service.
ACTIVITIES & EXCURSIONS
Ruta Bule Bule organizes a variety of optional activities and excursions at some of its destinations. Activities, excursions and their prices can be subject to change, without prior notice. Clients partake in activities and excursions on a voluntary basis and always at their own risk. Ruta Bule Bule is not liable for damages caused whilst on, or participating in, activities and excursions.
Depending on weather and wave conditions, surf trips sometimes cannot take place. Ruta Bule Bule will try to organize other trips/activities to replace cancelled trips and lessons. The cancellation of surf trips and lessons due to circumstances beyond the control of Ruta Bule Bule will not result in complaints. All other surf adventure and van trips are provided along with experienced surfers, but clients participate in all activities at their own risk.
HEALTH & SAFETY
Ruta Bule Bule promotes good hygiene practices, but the hygiene standards in some countries are just different. Care should be taken to minimise the risk of holiday sickness, especially among pregnant women, infants and the elderly.
While Ruta Bule Bule aspires to assist in any health problem that may arise during your trip the costs for the use of private hospitals and ambulance services will normally have to be covered by your travel insurance. If this is not the case, the client will be held responsible for costs of the health care.
Costs that arise directly for Ruta Bule Bule for these services will be invoiced to the client. It is then the customer’s responsibility to claim back from their insurance.
PEAK AND LOW SEASON
In low season tourist regions and tourist operators are often preparing their organizations for high season. Therefore some bars, shops, restaurants, activities and excursions are not available. Ruta Bule Bule is not liable for those circumstances.
PHOTOGRAPHY AND VIDEO
Our authorized representatives may take photographs and films of our clients while using any Ruta Bule Bule product. By agreeing to these terms and conditions, Ruta Bule Bule reserves the right to use said material for any advertising or promotion without obtaining further consent. Ruta Bule Bule also reserves the right to use any comments clients make, questionnaires or complimentary letters with respect to Ruta Bule Bule or its products in promotional literature without obtaining further consent.
In the unlikely event the client has a complaint about any of the product arrangements, the client must raise the complaint immediately with aRuta Bule Bule employee so that Ruta Bule Bule can strive to rectify the problem. Ruta Bule Bule cannot rectify a problem if they are unaware. Ruta Bule Bule are not prepared to compensate complaints made after the departure of guests.